Photo Sharing Services
In addition to photo albums and storage on electronic devices such as smartphones, computers, and thumb drives, your loved one may have stored many photographs and videos in a web-based photo sharing service. There are many such services. Some are social media sites. Others are sites exclusively for photographs and videos.
When you know your loved one’s password and username or email you must login to their account to begin the process.
Adobe Portfolio
Password and email known
- Individual subscription (purchased from Adobe) through the Adobe account page.
- Delete individual Adobe account and permanently remove personal information from the Adobe systems.
Password and email unknown — Try calling Adobe Customer Service at 800-833-6687 to ask about accessing and closing their account.
Amazon Prime Photos
Password and email address known
Password and email address unknown — Contact Amazon Customer Support or call 888-280-4331 to close their account.
Flickr
Password and username known
- Log in to their Flickr account using their username and password.
- Go to the You tab and click on Your Account.
- Select the Delete option at the bottom of the page.
Password and username unknown — Contact Yahoo to explain the situation and provide the Flickr account info for the person who has died by calling Yahoo! Legal Compliance team at 408-349-3687 or going to the Help by email page on the Flickr website; or Help page on the Yahoo! website.
You will need to provide proof that you are the executor or administrator of the estate (such as a copy of the will or grant of representation), the account URL, your loved one’s username, and a copy of the death certificate.
Google Photos
Password and username unknown — Request access to account content by filling out a Submit a request regarding a deceased user’s account form.
ImageShack
Password and username unknown — Make a request using the ImageShack Help page.
Imgur
Password and username unknown — Make a request using the Imgur Help page.
Photobucket
Password and username unknown — You can submit a request for cancellation to Photobucket.
Shutterfly
Make a request to Shutterfly through their Help page.
Snapfish
Password and username unknown — Contact Snapfish Customer Support by chat or call 800-558-8224 about closing their account.